Call Centre 

Whether you're a dynamic startup, a flourishing small business, or a medium to large enterprise, 
it's never too late to embark on a BPO partnership. 
Discover tailored services that elevate your operations and propel your business forward.

Customer Service

Elevate customer satisfaction through prompt and personalized support.

Lead Generation

Enhance outreach efforts, boosting your sales and marketing endeavors.

Telesales &Upselling

We identify opportunities to upsell, cross-sell and increase your revenues.

Data Entry

Ensure accuracy and streamline data processes for increased efficiency.

Market research surveys

Gather feedback, measure consumer awareness or assist in the development of new products.

Email/Chat support

Enhance customer communication through multiple channels.

Recruitment Process Support

Efficient candidate screening and interview coordination to aid your hiring process.

Appointment setting

We source and connect you with qualified B2B or B2C prospects.

Back Office Support

Allow us to handle administrative tasks, enabling your team to focus on core business functions.

About Us

As a company, we are much more than a service provider. We become a trusted partner that clients can rely on to overcome complex challenges and deliver exceptional results.

Effective Teams

  • We believe that people are our greatest asset, and every member of the Impact team is valued and appreciated for the great work that they do supporting our valued clients.
  • At every level of our company, from our management to our experienced call centre agents, a culture of care is fostered. We strongly believe that when you look after your employees, they will look after your clients and looking after our clients is our top priority.
  • Our company has a supportive workplace with happy employees that benefit from world-class training and clear progression paths that give everyone the opportunity to shine. We have engaged call centre agents who appreciate our caring culture and care for our business and its clients.
  • Our great people and teams help us to make a positive impact for clients every day.